FAQ

Urgent care is open 24/7. No appointments are required. Walk-in Only.

Full-service Emergency Room open 24/7.

Our facilities are fully in-network with all Medicare and Medicaid insurance plans. For a complete list of in-network insurances here.

All health care insurance, including Medicare, set a distinction for first visits in an office or urgent care setting. The new patient charge is typically reimbursed at slightly higher rates than all following visits to the same location, due to the additional work required to set up new accounts and obtaining all the necessary details to make this happen. Established patients are ones that have been seen at the office or urgent care in the past three years and the charge for this visit is typically less than the new patient charge.

Your insurance company negotiates rates on your behalf with providers such as Bayhealth Emergency and Urgent Care Center, Total Care, and agrees upon rates in which they feel are reflective of the value provided to their members. Factors that determine what rates your insurance carrier agree to include quality of providers, accessibility, and patient experience.

An Explanation of Benefits, EOB, is something the insurance company sends that explains what is allowed by their policies and what the associated charges are for what these allowances are. It is not a bill, but rather a communication from the insurance company to the patient. It may or may not correspond directly to what the final bill is from Bayhealth Emergency and Urgent Care Center, Total Care. The best thing to do is to not let the EOB confuse you and wait until Bayhealth Emergency and Urgent Care Center, Total Care bills you. Then, if you have any questions or concerns, we can help sort those out for you.

For urgent care services at our Bayhealth Emergency and Urgent Care Center, Total Care, in-network means we have a contract with your insurance company and have agreed on what the cost is for any service provided to you. Out-of-network means we do not have a contract with your insurance company in setting the rates. As a result, you may be billed a different rate as determined by your insurance company and benefit plan.

For emergency care at our Bayhealth Emergency and Urgent Care Center, Total Care, state law says that all patients have to be treated regardless of their insurance plan or ability to pay. This means your insurance company should consider you in-network. We will bill you the amount defined by your insurance plan.

Click here to see our full list of in-network insurance providers.

If you have any questions or problems with your invoice, we are happy to help you in making sure that it is correct. Sometimes this requires us to file appeals or have you call your insurance company, however, these are things we will walk you through while assisting you every step of the way.

Overall, it’s first-come, first-served. However, if someone is in an emergency situation (such as chest pain, active vomiting or stroke), we see them right away. At Bayhealth, Total Care, Emergency and Urgent Care we strive to ensure all patients are seen in a timely manner.

Bayhealth Emergency and Urgent Care is in the networks of most major insurance plans. See full list here.

Think of urgent care as any care you would receive at a doctor’s office — only without an appointment. Generally, the amount you pay for urgent care services is not the same as emergency services. Most patients are billed a urgent care visits.

Yes, you can pay as a guest or look up your account here to pay through your MyChart.

You can expect excellent patient care during a visit with Bayhealth. Our care team will evaluate you, listen to your concerns and create a treatment plan that gives you confidence in your care. Our team of medical experts ensures you are taken care of from the time you step through our door.

Yes, our Urgent Care is open 24/7. Please note that hours subject to change.
Please call 302-725-3500 for confirmation.

Yes! We are a walk-in facility!

Urgent Care typically treats non-life-threatening conditions, some of which include common colds, flu, strep throat, lacerations and more.

An Emergency Room treats conditions in need of immediate attention, some of which include chest pain, abdominal pain, dehydration, complex fractures, and much more.

Selecting the right facility can make a big difference in the financial outcome of your visit. When choosing an ER for treatment when you are not experiencing an emergency means you will substantially overpay for your treatment. If you choose urgent care and when you need an Emergency Room, you will also add additional unnecessary cost, but more importantly possibly waste valuable time being transferred to a facility that is capable of treating your condition.

We wanted to solve this problem so we created Bayhealth Emergency and Urgent Care Center, Total Care, where both paths of care were under one roof. Each facility is equipped to handle the seriousness of any emergency while being able to bill if it turns out to be lower acuity needs at urgent care billing rates. This means that as a patient you do not have to try to self-triage on where to go when you need care. The answer is to always choose Bayhealth Emergency and Urgent Care Center, Total Care's ER & UC Center and know your bill will reflect only the care you require to treat your condition. Why is this significant? Because 44%-65% of national ER visits could have been treated and billed at urgent care rates, but weren’t.