Insurance & Costs
We accept most health insurance plans.
At Bayhealth Emergency and Urgent Care Center, Total Care we want you to have an extraordinary customer experience, including transparency about your bill. Our combined emergency and urgent care center offers a unique care model — and a unique approach to fair billing.
What Our Fair Billing Policy Means for You
Our goal is to provide the highest quality care at the lowest cost. We bill most of our patients at the urgent care level, which saves unnecessary ER fees for those who don’t need emergency care.
Emergency-trained physicians see every patient at Bayhealth Emergency and Urgent Care Center, Total Care. Our fair billing practices ensure you pay urgent care costs (versus higher ER costs) if you only receive urgent care services during your visit — despite being treated by our emergency medicine professionals.
If your insurance plan lists us as in-network, the insurance company negotiated the rate you’ll pay for services with us. Your specific plan states your out-of-pocket expenses for urgent care or emergency services. Our policy price transparency ensures you know how much you owe before you leave.
If you have any questions about your health coverage, visit your insurance company’s website or call the phone number on the back of your insurance card. You can learn details about your specific plan, including referral requirements, prior authorizations or out-of-pocket expenses.
